Shipping and delivery

Last updated: 22 October 2026

noids is the webshop of Hikari Print B.V. in Duiven, the Netherlands. This page explains where we ship, what it costs, how long it takes and what we do if a parcel does not arrive. The shipping methods and rates available for your address are always shown in the checkout before you place your order.

1. Processing time

We pack and ship your order within 1-2 working days after we have received your payment (see Payment). Working days are Monday to Friday, excluding Dutch public holidays. The delivery times below are estimates and start when the parcel is handed over to the carrier.

2. Discreet packaging

Every order is shipped in plain, neutral outer packaging. The outside of the parcel shows no product images, no noids logo and no reference to cannabinoids. Shipments to countries outside the EU require a customs declaration, which by law states the contents and value of the parcel.

3. Shipping rates and delivery times

• To Germany, Austria, Denmark, Sweden, Finland, Norway and Iceland we only offer Untracked EU (€3.50).
• DHL Tracked EU is not available for France and Bulgaria.
• The EU zone covers the member states of the European Union plus Norway and Iceland. Rest of the world covers all other countries we ship to.
• Rates for customers in the EU include VAT. No VAT is charged on deliveries outside the EU; the checkout shows the amount payable.
• Untracked shipments travel through the regular postal network without a tracking number and usually take longer than tracked parcels.

4. Tracking

For PostNL Tracked and DHL Tracked shipments you receive an email with a track & trace link as soon as the parcel has been handed over to the carrier. You can also find the tracking number in My account under Order history. Untracked shipments have no tracking number, so neither you nor we can follow them. If you want to follow your parcel, choose a tracked method where one is available.

5. Countries and product restrictions

Countries we do not ship to

We do not ship to Iran, North Korea, Syria, Yemen, Sudan, South Sudan, Somalia, the Central African Republic, the Democratic Republic of the Congo, Lebanon, Pakistan, Canada, Israel, the United Kingdom, the United States (including its territories) and Vatican City.

Products we do not ship to certain countries

• OH-HHC products (10-OH-HHC disposable vapes and 510 cartridges) are not shipped to Belgium, Germany, Austria, France, Czechia, Italy, Sweden, Finland, Hungary and Slovenia.
• Some other products have additional restrictions. Every product page lists the countries we do not ship that product to, and that list is decisive.

The restrictions apply to the delivery address. Our checkout does not offer delivery of a product to a country on its "Not shipped to" list. If an order with such a product still reaches us, we will inform you by email and cancel the order, or only the affected products if you prefer. Any amount you have already paid for cancelled products is refunded within 14 days. We do not deliver to parcel forwarding services or other addresses used to send products on to a country where they are not permitted.

The legal status of cannabinoid products differs per country and can change. Before you order, you are responsible for checking that the products are permitted in your country. See Disclaimer & compliance.

6. Customs, duties and taxes outside the EU

Orders delivered outside the EU VAT area (for example to Norway, Iceland or Switzerland) are export shipments, so we do not charge Dutch VAT on them. As the recipient, you are the importer of the goods. Import duties, import VAT or other local taxes, and any customs clearance fees charged by the carrier are payable by you and are not included in our prices.

Customs authorities may inspect or hold parcels, which can delay delivery. If you refuse a parcel or do not pay the import charges, the carrier usually returns it to us. Once it is back with us, we refund the purchase price of the products. We may deduct the return costs charged to us and, unless you have withdrawn from the contract in time, the original shipping costs.

If customs or other authorities in the destination country seize or destroy a parcel because the products are not permitted there, this is your responsibility (see Article 16 of our Terms & conditions). We are then not obliged to send a replacement or to refund the order, unless the seizure results from an error on our part, for example because we shipped a product to a country listed as excluded on its product page.

7. Delivery address and returned parcels

Please check your delivery address carefully before you place your order. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from the pick-up point in time, we will contact you. We can then send it again (you pay the new shipping costs) or refund the purchase price of the products, minus the original shipping costs and the return costs charged to us. If you have withdrawn from the contract within the withdrawal period, the rules on our Returns & right of withdrawal page apply instead.

8. Lost or undelivered parcels

Under Dutch law, as a consumer you do not bear the risk of loss or damage until the parcel has been delivered to you, or to a person you have designated other than the carrier. This also applies to untracked shipments: we send them at our risk. Because an untracked shipment cannot be traced, we ask you to allow a reasonable waiting period before you report it as missing.

Report a missing parcel by email to office@hhc-noids.com or through our contact form, stating your order reference. If a tracked parcel is shown as delivered, please first check with your neighbours, your letterbox and the pick-up point. We may ask you to confirm by email that you have not received the parcel.

What we do: for untracked shipments, as soon as the waiting period has passed and you have reported the parcel missing; for tracked shipments, as soon as the carrier confirms the loss and in any case no later than 10 working days after your report, we will, at your choice:

• send a replacement at no extra cost (if the product is in stock and may still be shipped to your country), or
• refund the full amount you paid for the order, including the shipping costs, within 14 days.

If the original parcel arrives after all, please let us know. You can then return it at our expense, or keep it and pay for it if we have already sent a replacement or refunded you.

9. Damaged or incorrect products

If the parcel or its contents arrives damaged, or you receive the wrong product, please take photos and contact us as soon as possible. Such cases fall under the legal guarantee: we will repair, replace or refund free of charge. See our Returns & right of withdrawal page.

10. Delivery period

We deliver without undue delay and in any case within 30 days after we have received your payment, unless the estimated delivery time of the shipping method you choose is longer, as can be the case for Untracked World. If we cannot deliver on time, we will inform you. You may then cancel the order free of charge, and we will refund any payment within 14 days.

Questions?

Contact us by email at office@hhc-noids.com or through our contact form.