Last updated: 22 October 2026
1. How you pay
The only payment method in our webshop is bank transfer. We do not accept card payments. You never need to enter card or banking details on our website.
2. Step by step
- Step 1 - Place your order. Add products to your cart, enter your details, choose a shipping method and confirm your order with the order button.
- Step 2 - Note the bank details. After confirming your order, you see the bank details (account holder, IBAN and BIC), the amount payable and your order reference. You also receive these details in the order confirmation email.
- Step 3 - Make the transfer within 7 days. Transfer the exact amount and state only your order reference in the payment description, so that we can match your payment.
- Step 4 - We process your payment. As soon as your payment has been credited to our account, we send you a confirmation by email. A standard SEPA transfer usually takes 1 working day; an instant payment can be faster.
- Step 5 - We ship your order within 1-2 working days after receipt of payment. See Shipping & delivery.
3. Payment term: 7 days
Please make sure that your payment reaches us within 7 days after you have placed your order. If we have not received it by then, your order will be cancelled automatically and we will inform you by email. If you pay after the cancellation, we will refund the amount within 14 days. Products are reserved for you during the payment term.
4. Points to note
- Transfer the exact amount. If you pay less, we can only ship once the full amount has been received.
- Payments from outside the SEPA area may involve bank charges. These are payable by you; the full amount in euros must reach our account.
- Your bank may check whether the account holder name matches the IBAN (verification of payee). Use the account holder name exactly as shown with our bank details.
- For your safety: we will never ask you by email, telephone or chat to pay to a different account. If you receive such a request, do not pay and contact us at office@hhc-noids.com.
5. Prices and VAT
All prices are in euros and include VAT. For deliveries within the Netherlands, prices include Dutch VAT (BTW) at 21% (standard rate) or 9% (food). For deliveries to other EU countries, VAT is charged in accordance with the EU VAT rules for distance sales; the VAT amount is shown in your order confirmation and on your invoice. Shipping costs are shown separately before you confirm your order.
Orders delivered outside the EU are invoiced without VAT. Import duties, import VAT and customs clearance fees in the country of destination are payable by you and are not included in our prices.
6. Your invoice
Once your payment has been processed, you receive an invoice by email stating the VAT rate and VAT amount. You can also download it in My account under Order history. If you need an invoice in the name of a company, please contact us before you place your order.
7. Refunds
Refunds, for example after a cancellation or withdrawal, are made by bank transfer to the account from which you paid, within 14 days and free of charge.
8. Legal note
The payment conditions are part of our Terms & conditions (Article 14). A consumer can never be obliged under general terms and conditions to pay more than 50% of the price in advance. Where advance payment has been agreed, you cannot claim execution of the order before the agreed advance payment has been made. We ask for payment in advance by bank transfer for practical reasons. If you prefer to pay 50% in advance and the rest on delivery, let us know through our contact form before you pay and we will arrange it.