Last updated: 22 October 2026
Orders and payment
How do I place an order?
Add products to your cart, enter your details and date of birth, choose a shipping method and confirm your order. You can order with or without an account. After confirming, you will see our bank details and receive an order confirmation by email.
How can I pay?
Only by bank transfer. We do not accept card payments. You will see the bank details after confirming your order, and in the confirmation email. State only your order reference in the payment description. More information on the Payment page.
How long do I have to pay?
7 days. If we have not received your payment by then, the order is cancelled automatically. We ship once your payment has been received.
Shipping and delivery
What does shipping cost and how long does it take?
In the Netherlands from €2.00 (untracked) or €4.50 (tracked, 1-2 working days). Within the EU zone from €3.50 (untracked, 5-14 working days) or €12.00 (tracked, 3-7 working days). We ship within 1-2 working days after receiving your payment. All rates and delivery times are on the Shipping & delivery page.
Can I track my parcel?
Yes, if you choose PostNL Tracked or DHL Tracked: you will receive a track & trace link by email. Untracked shipments cannot be tracked. To Germany, Austria, Denmark, Sweden, Finland, Norway and Iceland we only offer untracked shipping.
Is the packaging discreet?
Yes. We ship in plain, neutral packaging without product images, logo or any reference to cannabinoids on the outside.
My parcel has not arrived. What now?
Untracked shipments are also sent at our risk. If your parcel has not arrived after the waiting period on the Shipping & delivery page (for example 10 working days for Untracked NL), contact us with your order reference. We will then send a replacement or refund the order.
Age and legality
Why do you ask for my date of birth?
We only sell to adults aged 18 or over. That is why we ask you to confirm your age when you enter the webshop and ask for your date of birth when you order. In individual cases we may ask for additional proof of age.
Do your vapes contain tobacco or nicotine?
No. Our vapes, cartridges and e-liquids contain no tobacco and no nicotine. They are not tobacco products within the meaning of the Dutch Tobacco and Smoking Products Act (Tabaks- en rookwarenwet).
Are your products legal in my country?
That depends on the product and the country. We do not ship OH-HHC products or other restricted products to countries where we know they are not permitted, and every product page lists the countries we do not ship that product to. You remain responsible for checking the rules in your country before ordering. See Disclaimer & compliance.
Which countries do you not ship to?
We do not ship to Iran, North Korea, Syria, Yemen, Sudan, South Sudan, Somalia, the Central African Republic, the Democratic Republic of the Congo, Lebanon, Pakistan, Canada, Israel, the United Kingdom, the United States (including its territories) and Vatican City.
Returns
Can I return a product?
Yes. As a consumer, you have a 14-day right of withdrawal. Products such as vapes, cartridges, e-liquids, cosmetics and food can only be returned if their seal is unbroken. The return costs are payable by you, and we refund you within 14 days. Defective products are always covered by the legal guarantee. See our Returns & right of withdrawal page.
Products
Do you have certificates of analysis?
Yes, certificates of analysis from an independent laboratory are available on request. Ask for them through our contact form, stating the product and, if possible, the batch number.
Can I take CBD products orally?
No. We do not sell products containing CBD, CBG, CBN or OH-HHC for oral consumption. Our hemp foods (hemp seeds and hemp seed oil) are sold as food.
Account and data
Do I need an account, and how can I view or delete my data?
An account is not required. If you have one, you can view your orders, invoices and details in My account, and download your data or request their erasure on the GDPR - Personal data page. Invoice data must be kept for 7 years for tax purposes. See our Privacy policy.
How can I contact you?
By email at office@hhc-noids.com or through our contact form. We aim to reply within two working days.